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Customer Success Manager

Customer Success

Singapore Permanent S$66000.00 - S$90000.00 per annum

Responsibilities:

  • Act as a thought partner to client leaders and set up processes for customer success using best practices for SaaS
  • Consolidate and analyze data from numerous sources and develop strategic plans that drive results
  • Proactively engage newly on-boarded customers by ensuring that they’re making the most of the platform features
  • Take ownership of accounts and manage their onboarding, success, retention, renewal processes and identify upsell opportunities

Requirements:

  • Minimum 3 years of sales or customer success experience in a SaaS organization
  • Familiarity with advanced analytical techniques such as clustering, decision trees and recommendation systems is highly desirable
  • Excellent communication skills; ability to synthesize large sets of data to draw out insights
  • A proven track record of building rapport and relationships with all levels

If you’re interested, apply today!
Prerna Agarwal
Consultant – Sales
Registration ID – R1330697
Salt Search Pte Ltd – EA 05C4494

Job Reference: JO-1711-129185

Salary: S$66000.00 - S$90000.00 per annum

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