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Customer Communications Manager

Marketing & Communications

Europe Permanent £38000 - £40000 per annum + Bonus and Benefits

Customer Communications Manager- Surrey/Berkshire – £38-40K plus 15% Bonus

THE COMPANY

My client is one of the leaders within the global consumer service industry. With a matrix organisation and many brands from technology to energy sitting under their remit; they are now looking to hire 2 x Customer Communication Managers who will focus on varying customer propositions and support the delivery of their communications transformation programme.

This role is about making them an easy company to deal with, not just selling products but making a difference on a personal account level.

If you like playing with words and would enjoy an operational “in life” role this may be for you?

You will be responsible for the delivery of new & existing communications across the energy customer lifecycle providing the right message at the right time to the right customer.

THE ROLE

As a communications specialist you will be responsible for creating and maintaining exceptional multi-channel customer facing communications, including gathering business/stakeholder requirements and taking ownership throughout the end to end work-flow/change process.

To interface with key internal stakeholders and external suppliers to create and deliver exceptional customer outcomes and ensuring all communications are created/amended to meet legal and regulatory requirements.

To excel in this role you will enjoy the challenge of an operational role and enjoy creating exceptional copy as you develop excellent customer communications based on strategic, commercial and competitive environment. Presenting updates on achievements, risks and issues to stakeholders and ensuring the customer is always at the heart of each decision made it key.

You will influence and manage stakeholder relationships to drive and measure strategic and operational change across the business that is compliant and customer centric, managing and reporting project spend across relevant business case driven change.

Please ONLY apply if you possess the following:

  • At least 4 years’ experience within a marketing communications consumer facing role
  • Ability to create and deliver innovative and substantive written or creative changes in business processes to drive best in class communication.
  • Strong industry knowledge across customer experience, regulation, document composition, print capability, postal markets and digital platforms.
  • Proven commercial acumen.
  • Strong interpersonal / influencing and negotiation skills that will enable a consistent approach to change across British Gas.
  • Expertise in defining and implementing service level agreements with third parties and senior stakeholders.
  • Ability to design and measure creative and innovative solutions based on customer need.

To apply for the Customer Communications Manager position, please click the ‘Apply’ button or email lizzie.harding@welovesalt.com

Job Reference: LXH-1711-128743

Salary: £38000 - £40000 per annum + Bonus and Benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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