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Customer Communications Marketing Manager

Marketing & Communications

Europe Contract / 3-6 months £200.00 - £300.00 per annum

My client is looking for a Customer Communications and Marketing Manager who will be responsible for the development, production and improvement of communications for the business on a contract basis.

This will include communications related to the many customer journeys. The role holder will be responsible for ensuring that all communications are developed and created/amended to meet Brand guidelines, tone of voice, legal and regulatory requirements.


  • Manage the development and implementation of new and amended written communications from requirements gathering, brief creation through to delivery and reporting
  • Lead business reviews of communications, engaging process and business owners/stakeholders to gather communications requirements and ensure that all content and creative is approved before delivery and in line with Brand, tone of voice and verbal identity guidelines
  • Responsible for ensuring all communications are delivered on budget and in a timely manner and meet brand guidelines.
  • Management of creative agencies and liaising with the technical team to deliver change
  • Ensure adherence to marketing governance
  • Ensure robust measurement is in place for all marketing activity.
  • Ensure results and learning’s are communicated across the business, marketing teams and agencies in order to facilitate accurate planning and forecasting of marketing initiatives and maximise return on marketing investment
  • Manage operational and regulatory risks, escalating as appropriate Understand and adhere to the company and department standards, policies and procedures
  • Apply company values in all day to day activities

Knowledge and Qualifications

  • Good understanding of customer journeys and experience in communications
  • Ideally some knowledge of the utilities sector
  • Marketing campaign planning, management and measurement Thorough understanding of the customer and how effective communication influences behaviour
  • Ability to influence and build relationships
  • Understanding and experience in delivering propositional campaigns
  • Knowledge and understanding of the business key performance indicators
  • Ideally some understanding of document composition platforms and surrounding end to end processes
  • Understanding of the commercial aims and objectives of Commercial Know-How:
  • Managing for value, Understand the external market place, Understanding the Business, Understanding our Customers

Essential Skills

  • Ability to influence and build trusted relationships at all levels
  • Comms development experience
  • Confidence and credibility with highly developed communication skills both written and verbal
  • Ability to prioritise deliverables and plan accordingly
  • Ability to manage change and capacity to work flexibly

If looking to apply, please email CV to tbradley@welovesalt.com with a short cover note detailing your customer comms experience.

Job Reference: JO-1609-90147

Salary: £200.00 - £300.00 per annum

Salary per: Annum

Job Duration: 3-6 months

Job Start Date: 17/10/2016

Job Type:

Job Location:

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