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Delivery Director/Head of Delivery – eCommerce – London


Greater London Permanent £80000 - £100000 per annum + bonus & benefits

Delivery Director – eCommerce – Global Digital Agency – London

The Company

A Global Digital Agency at the forefront of cutting-edge Digital Commerce transformations for leading Retailers & Brands worldwide. At an exciting time in their growth, the Agency continues to deliver end-to-end eCommerce solutions for Retailers whilst also building on their service offering with innovative first-of-its-kind projects at major CPG & FMCG brands.

The Role

Thanks to continued growth and demand from their customer base, an exciting opening has arisen for a Delivery Director to join the team in London. Responsible for a portfolio of strategic enterprise customers (typically Tier 1 Retailers), the Delivery Director/Head of Delivery Account Director will play a varied role leading client services, project management, senior-level relationship management and strategic advice:

  • Provide oversight across a large portfolio of critical engagements from a delivery standpoint, gaining a detailed understanding of accounts to ensure project delivery best practice is maintained
  • Team leadership: act as a mentor to lead & motivate both onshore & offshore delivery teams, supporting others to grow in a positive learning environment
  • Bring a vision for the future of the team that enables them to scale in line with new customer growth
  • New business support including pre-sales RFPs and assisting sales team in presentations
  • Oversee the integration of new customers, establishing the correct governance and support as a trusted partner


The successful Delivery Director/Head of Delivery will bring a fresh approach and energy to the team with the ability to see the bigger picture whilst also diving into the detail and acting fast when needed:

  • At ease leading a large multi-million £ portfolio of projects ideally in the Retail eCommerce / Digital Commerce industry
  • Proven management pedigree with the ability to lead large geographically dispersed project teams
  • Previous experience could include roles such as Programme Manager/Portfolio Manager/Head of Delivery/Delivery Director
  • Expert knowledge of the eCommerce & Retail industry and associated technologies is strongly preferred (eCommerce platforms, Digital Commerce, Omni-Channel Commerce, Order Management Systems, Associated Marketing Technologies)
  • Strategic & naturally client-facing individual who is able to build trusted relationships with stakeholders up to C-Level
  • You may have worked for an eCommerce/Retail Vendor, Digital Agency or Systems Integrator delivering projects at major Retail, FMCG or CPG accounts
  • Desire to work for a global organisation within a high-growth team in a dynamic working environment.

To be considered for this fantastic opportunity please email your CV in the first instance to garnison@welovesalt.com

Job Reference: GZA89933

Salary: £80000 - £100000 per annum + bonus & benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

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