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Client Relationship Manager

Customer Success

Greater London Permanent £35000.00 - £45000.00 per annum

Client Relationship Manager – SaaS

The Company

Looking for an Account Manager for a Pre-IPO Marketing Technology Vendor. The role is a fantastic opportunity to work with Enterprise Brands, become a key player for large-scale international marketing campaigns and also to sit in the front row for big data conversations and cutting-edge innovations.

Role

  • Forge key strategic relationships in order to retain and grow our top clients.
  • Be a trusted advisor to your clients and to your colleagues, acting both as point of escalation and as the strategic driver for each account, identifying and converting sales opportunities
  • Engage with clients on a day-to-day basis via web calls to surprise & delight; keep the client up to date on the progress with their campaign and leading performance reviews & optimisations.
  • Prepare & lead high-level face-to-face meetings
  • Manage key internal relationships in order to effectively drive the priorities of your client.

Other responsibilities

  • Contributing to the development of new business opportunities, based on customer feedback
  • Producing file notes after any client meetings, summarising any additional actions required, including follow-up calls
  • Acknowledging clients promptly and communicating with them to the highest standard
  • Maintaining a strong working knowledge of client services

You

  • Excellent interpersonal skills, able to communicate with a wide range of people – internally and externally
  • Experience working for a SaaS business
  • Strong commercial skills
  • Strong decision-making skills and the ability to take the lead
  • Confident presenting and marketing new services
  • Comfortable approaching people
  • Strong client service ethic
  • Proactive and highly self-motivated
  • Enthusiastic and energetic personality
  • Understanding of different business practices across various cultures

Job Reference: JO-1709-126605

Salary: £35000.00 - £45000.00 per annum

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