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Customer Success Enablement Manager

Customer Success

City of London Permanent £50000 - £60000 per annum + bonus & benefits

Customer Success Enablement Manager – London

The Company

An exciting SaaS Technology Vendor with an inspirational leadership team and strong financial backing. Already recognised as an Industry Leader in their space, this organisation is growing from strength to strength having recently raised a significant round of VC funding. Their pioneering SaaS technology platform is used by an ever-expanding global list of customers.

The Role

Having undergone a significant growth in headcount and customer base across new territories globally, a newly created opportunity has arisen to work across the Customer Success & Operations team in a strategic capacity developing resources, tools, processes and training which will enable the Customer Success team to perform more effectively. Joining the team at a critical stage in their growth, the Customer Success Enablement Manager will:

  • Play a pivotal role in the improvement of Customer Success enablement programs globally with a focus on upsells and renewals
  • Engage with sales, customer success & marketing teams to create playbooks, call scripts, email templates and training programs, applying sales best practice and leveraging common methodology for renewals & upsells
  • Work collaboratively across teams and offices to build supporting content that effectively positions the product value proposition
  • Coordinate and implement training programs for customer success teams base on new products and marketing campaigns that drive adoption and promote best practice
  • Develop the knowledge base for existing customer info and sales collateral

The Candidate

The successful Customer Success Enablement Manager will most likely bring the following skills and experience:

  • Expert understanding of customer success processes and account retention methodologies in a SaaS business: previous role may have been a Senior Customer Success individual who is now looking for a more strategic role or a business operations professional with specific experience in customer retention
  • You are naturally a strategic thinker who can translate visions & concepts into structured plans, actions & measurable metrics
  • Proven experience driving through projects from conception to completion
  • Exposure to learning management tools would be beneficial
  • A clear passion for fast-moving, high-growth technology businesses & SaaS platforms
  • Ability to multi-task, prioritise workload across multiple demands and meet deadlines professionally whilst maintaining a sense of humour!
  • Experience of working closely with cross functional teams during a period of progressive change and growth and communicating clearly around key milestones and highlighting risks and dependencies
  • Experience working in a fast-paced global organisation preferred

To be considered for this fantastic opportunity, please send a copy of your CV in the first instance to garnison@welovesalt.com

Job Reference: GZA121588

Salary: £50000 - £60000 per annum + bonus & benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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