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Customer Success Manager – Marketing Technology

Customer Success

Greater London Permanent £40000 - £50000 per annum + bonus

Customer Success Manager – Marketing Technology – London

The Company

One of the most exciting SaaS Marketing Technology Platforms of 2016! A Digital Marketing Platform with unique capabilities across personalisation, content & real-time messaging. Currently in super high-growth mode across EMEA, their customer list includes many Top Global Brands, with a strong foothold in the eCommerce & Retail industry.

The Role

Thanks to continued growth and success, a new opening has arisen for a Customer Success Manager (or Strategic Account Manager) to join the dynamic EMEA Account Management team. The Customer Success Manager will play a strategically important role, supporting and nurturing relationships with key EMEA customers as well taking ownership of day-to-day processes and support:

  • Be the assigned point of contact for key accounts
  • Relationship management: build strong, consultative relationships and create trust with key customer stakeholders
  • Identify ways to improve digital marketing strategies through the SaaS product and feedback product suggestions internally
  • Consulting: be a Digital Marketing Expert applying best practice throughout your portfolio
  • Project Management: lead multiple projects simultaneously across customer’s email marketing strategies

The Candidate

The successful Client Success Manager will possess the following skills and experience:

  • Strong desire to work in a client relationship/account management role responsible for long-term customer success
  • Previous experience building & nurturing relationships with Digital Marketing teams: previous roles might include Account Manager; Relationship Manager; Partner Manager; Customer Success; Consulting; Client Services; Solution Consultant, Onboarding/Implementation
  • Expert understanding of SaaS Marketing Technology platforms with a good knowledge of Email Marketing/Marketing Automation
  • Some technical knowledge in HTML, CSS, Javascript would be beneficial (but not essential)
  • Strategic & consultative individual who is able to build trusted relationships
  • Energetic and highly-motivated individual with a strong desire to work in a dynamic tech environment
  • Degree educated from a recognised university

To be considered for this fantastic opportunity, please send a copy of your CV to garnison@welovesalt.com in the first instance.

Job Reference: GZA47898

Salary: £40000 - £50000 per annum + bonus

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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