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Customer Success Manager – SaaS Marketing/eCommerce Technology

Customer Success

Greater London Permanent £65000 - £80000 per annum + bonus & benefits

Customer Success Manager – Marketing Technology/Customer Engagement Vendor – London

The Company

An Exciting Global SaaS Customer Engagement Technology Vendor with an envious customer list that includes many Top Brands worldwide. Already recognised as an Industry Leader in their space, their leading Customer Engagement/Marketing Technology platform is used by an ever-expanding global list of customers across multiple industries.

The Role

Thanks to continued growth and success, a new opening has arisen for an experienced Account Director/Senior Customer Success Manager to join the dynamic EMEA Account Management team. The Account Director will play a strategically important role, predominantly supporting and nurturing the relationship with one key customer:

  • Be the assigned point of contact for one of the organisation’s largest and most strategic customers globally
  • Relationship management: oversee the relationship and create trust with key customer stakeholders
  • Review meetings, creating roadmaps and strategy review
  • Identify ways to improve services and feedback product suggestions internally
  • Identify and pursue cross-sell & upsell opportunities to enable portfolio growth
  • Project Management: oversee all projects relating to the customer to ensure a superior customer experience

The Candidate

The successful Account Director/Customer Success Director will possess the following skills and experience:

  • Strong desire to work in a client relationship/commercial account management role responsible for long-term customer success
  • Previous experience building & nurturing relationships with enterprise-level customers: previous roles might include Account Director; Relationship Manager; Partner Manager; Customer Success; Consulting; Client Services; Pre-Sales; Business Development
  • Good understand of SaaS Marketing technology platforms in any of the following industries: eCommerce; Web Analytics; Digital Marketing; Email Marketing; Marketing Automation; CRM; Social
  • Strategic & consultative individual who is able to build trusted relationship, but also commercially-savvy with the aptitude to own the commercial relationship
  • Energetic and highly-motivated individual with a strong desire to work in a dynamic tech environment
  • Degree educated from a recognised university
  • Must be happy with 50% international travel

To be considered for this fantastic opportunity please email your CV to gareth.arnison@welovesalt.com in the first instance.

Job Reference: GZA88605

Salary: £65000 - £80000 per annum + bonus & benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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