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Customer Success Manager – Surrey

Customer Success

Surrey Permanent £35000 - £40000 per annum + bonus & benefits

Senior Customer Success Manager – Surrey

The Company

An exciting pre-IPO SaaS Technology Vendor with an inspirational leadership team and strong financial backing. Having recently secure a new round of funding, this organisation is on a rapid growth trajectory and going from strength to strength. Their pioneering SaaS technology platform is used by an ever-expanding global list of SME, mid-market & enterprise customers.

The Role

An exciting opportunity has arisen for a Customer Success Manager to join the growing Customer Success team in Surrey. The Customer Success Manager will work with a wide ranging portfolio of SME & mid-market customers, responsible for maximising customer retention and success while also driving further revenues in the existing customer base:

  • Full responsibility for a diverse portfolio of customers across verticals
  • Manage a high-volume customer base through one-to-many and self-service initiatives such as webinars, online training, knowledge-bases and automated processes
  • Nurture strong relationship with internal teams across implementaton, services, support, product and sales
  • Identify ways to improve services and feedback product suggestions internally

You!

The Customer Success Manager will most likely bring the following skills and experience:

  • Previous experience in a customer success, client success or strategic account management role in a SaaS environment
  • Experience of one-to-many customer success initiatives and delivering remote communications would be beneficial
  • Energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment

To be considered for this fantastic opportunity please email your CV to garnison@welovesalt.com in the first instance.

Job Reference: GZA119255

Salary: £35000 - £40000 per annum + bonus & benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location:

Job Industry:

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