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Customer Success Manager

Customer Success

City of London Permanent £40000 - £55000 per annum + bonus and benefits

Customer Success Manager – Data/Customer Insight SaaS – London

The Company

One of the top 50 hottest UK start-ups in the UK 2016! This client is innovative, rapidly-growing tech start-up within the UK within the Customer Insight and Data Analytics space. Currently holding a global presence within 4 different continents, some of their clients include huge Blue Chip names such as AirBnB, BBVA, Google and L’Oreal. Having witnessed their exponential growth through 2016, they now have a real platform to push on in 2017, partnered with their considerable investment; this is a company that is definitely an exciting place to be in the coming years.

The Role

As the plethora of new clients continues to grow, the Customer Success team is looking to add another strong client relation focused candidate to manages key accounts within the UK region. As a Customer Success Manager, you will be responsible for managing and developing long-term partnerships with some of the biggest brands in the world! This responsibility for this role includes activities such as on-boarding, support, services, adoption, advocacy, retention, as well as outcomes such as renewals and net retention.

Drive Customer Success Outcomes:

  • Increase renewal rates and reduce churn.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Identify and facilitate up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.

The Candidate

The successful Customer Success Manager will possess the following skills and experience:

  • 3+ years’ experience in customer-facing organizations preferably at enterprise or mid-market Digital Agency/SaaS companies.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Strong empathy for customers AND passion for revenue and growth.
  • Deep understanding of value drivers in recurring revenue business models.
  • Analytical and process-oriented mindset.
  • Demonstrated desire for continuous learning and improvement.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Excellent communication and presentation skills.
  • Flexible during times of change.
  • Team player able to effectively interact with colleagues and business partners across the company.

To be considered for this fantastic opportunity, please send a copy of your CV to cknights@welovesalt.com in the first instance.

Job Reference: JA-CSM-002

Salary: £40000 - £55000 per annum + bonus and benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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