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Director of Customer Success – SaaS Vendor – Sussex

Customer Success

East-sussex Permanent £75000 - £90000 per annum + bonus & benefits

Director of Customer Success – SaaS Vendor – Sussex

The Company

An exciting SaaS Marketing Technology Vendor with an inspirational leadership team and strong financial backing. Already recognised as an Industry Leader in their space, this organisation is growing from strength to strength. Their pioneering SaaS technology platform is used by an ever-expanding list of list of SME, mid-market & enterprise customers.

The Role

An exciting and rare opportunity has arisen for a Director of Customer Success to grow and lead the dynamic Customer Success team. Responsible for the end to end customer lifecycle across all post-sales functions, the Director of Customer Success is a key leadership role in the business. Driving excellence whilst embedding a new service model, this is an opportunity to manage a large team across account management, onboarding/implementation & creative services, ultimately responsible for the on-going success of 1000+ customers.

The Candidate

The Director of Customer Success will most likely bring the following skills and experience:

  • Leadership and team management experience as a Director, VP or Head of a customer success, client services, account management, professional services team in a SaaS environment.
  • Passionate about Customer Success: strategic & analytical whilst being customer-centric in everything you do. Implementing new ideas and gaining buy-in from your colleagues across the business, you will bring a clear vision for the future of Customer Success
  • Clear understanding of the customer success function in a high-volume customer environment. ‘At-ease’ working with a diverse range of customers, customer success tools and automation.
  • Energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment

To be considered for this fantastic opportunity please email your CV in the first instance to garnison@welovesalt.com

Job Reference: GZA124518

Salary: £75000 - £90000 per annum + bonus & benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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