Upload CV

Head of Customer Success – London

Customer Success

City of London Permanent £50000 - £60000 per annum + bonus/OTE & benefits

Head of Customer Success – SaaS Vendor – London

The Company

An early-stage SaaS Social Media Marketing Platform with an exciting leadership team. With HQ in central London and a growing team of 50 employees, their innovative SaaS technology platform is creating a real buzz in the industry. Growing from strength to strength, they are now looking to recruit a superstar Head of Customer Success to the management team.

The Role

A fantastic opportunity has arisen for a ‘Head of’ or VP of Customer Success to grow and lead the dynamic Customer Success team. In this newly created role, the Head of Customer Success play a key management role in the business as they continue to scale rapidly in 2017. Core responsibilities will include:

  • Redefine the customer journey whilst increasing renewal rates and reducing churn across a wide range of customers
  • Team Leadership across a small team including Account Management, Client Services & Support (whilst initially a small team, expect the team to grow fast)
  • Bring a vision for the future of the team through providing direction & structure
  • Establish a blueprint for customer success through creating systems and processes to measure the effectiveness of customer success
  • Identify ways to improve services and feedback product suggestions internally

The Candidate

The Head of Customer Success will most likely bring the following skills and experience:

  • Previous team management experience of a customer success, client services or account management team in a SaaS environment.
  • Passionate about customer success: implementing new ideas and gaining buy-in from your colleagues across the business, you will bring a clear vision for the future of Customer Success
  • ‘At-ease’ working with a diverse range of enterprise customers, with proven success of ‘land and expand’ initiatives and growing a portfolio of accounts
  • A keen interest in the marketing technology industry: experience of social media technology, insights & analytics or cognitive computing would be particularly relevant
  • Energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment

To be considered for this fantastic opportunity please email your CV in the first instance to garnison@welovesalt.com

Job Reference: GZA91911

Salary: £50000 - £60000 per annum + bonus/OTE & benefits

Salary per: Annum

Job Duration:

Job Start Date:

Apply Now

Here are some related jobs

Customer Success

Customer Success Team Lead – Marketing Tech

Customer Success Team Lead - SaaS Vendor - LondonThe Company An exciting pre-IPO SaaS Marketing Technology Vendor with an inspirational leadership team and strong financial backing. Already recognised as an…

£45000 - £50000 per annum
Customer Success

Customer Success Manager – SaaS Marketing/eCommerce Technology

Customer Success Manager - SaaS Marketing/eCommerce Technology VendorThe Company An exciting SaaS Marketing Technology Vendor with an envious customer list that includes many top global Retailers. Their leading eCommerce/Marketing Technology…

£35000 - £40000 per annum + benefits
Customer Success

Customer Success Manager

Customer Success Manager - Data/Customer Insight - London The Company One of the top 50 hottest UK start-ups in the UK 2016! This client is innovative, rapidly-growing tech start-up within…

£35000 - £45000 per annum
×
UK

Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.






Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.



Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. They also allow for social sharing through Facebook, Twitter and LinkedIn. Whose doesn’t like cookies? Unfortunately it’s not those kind of cookies we are referring to but they are there to help us understand how our site is being used and give you a better service. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK