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Implementation Consultant – SaaS Social Platform – London

Customer Success

Greater London Permanent £40000 - £50000 per annum + benefits

Senior Implementation Consultant – Social Media Management Platform – London

The Company

An exciting Global Marketing Technology Vendor with an inspiration leadership team. Their pioneering Social Media Management & Social Customer Experience Platform is recognised as a Leader. Pre-IPO and with exceptional VC backing, the SaaS platform is used by an exciting and diverse customer base across multiple industry sectors worldwide. The business continues to grow from strength to strength and is now looking to add another superstar to the dynamic Professional Services/Implementation team.

The Role

In line with continued business growth, a fantastic opportunity has arisen for a Senior Implementation Consultant to join the vibrant Professional Services & Customer Success team. As a Senior Implementation Consultant who can guide Enterprise customers through the implementation process, you will build long-lasting senior level relationships through your consultative and strategic approach:

  • Take the lead role with your customer portfolio, owning the operational aspects of onboarding & projects (scope project engagements, project management & delivery)
  • Be an evangelist for Customer Success and ultimately deliver successful customer outcomes that delight
  • Lead requirements gathering for deployments with new customers, whilst designing and configuring solutions and ensuring customers are fully trained on the platform.
  • Get up to speed with core platform functionalities and quickly develop an expert understanding of how social media drives business value & ROI
  • Enthusiasm, professionalism and naturally happy to wear multiple hats as part of a growing business

The Candidate

The successful Senior Implementation Consultant will understand that the customer is at the heart of everything they do and will most likely bring the following skills & experience to the role:

  • Proven experience in a similar role as part of a high-performing professional services, project management, client services, customer success or implementation team with a SaaS Marketing Technology Vendor or Digital Agency
  • A passion for social media platforms; experience working at a Social Software Vendor or in the social team of a Digital Agency advantageous
  • Track record of consistently exceeding expectations in customer facing implementations/project management
  • Ability to interact with and build relationships at Global Enterprise Customers whilst demonstrating a strategic understanding of business needs
  • A problem solver at heart and committed to customer success
  • Energetic and highly-motivated individual with a strong desire to work in a dynamic tech environment

To be considered for this fantastic opportunity please email your CV in the first instance to garnison@welovesalt.com

Job Reference: GZA91045

Salary: £40000 - £50000 per annum + benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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