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Senior Customer Success Manager

Customer Success

Surrey Permanent £60000.00 - £75000.00 per annum + 20% bonus

Senior Customer Success Manager – MarTech SaaS Vendor – London

The Company

A journey starting in 2010, my client is now a firm market leader within the Analytics Software space. Currently #1 on the Google App store within their market, they also integrate with Salesforce making it one of the hottest in demand SaaS platforms around! The company’s roots were founded in digital marketing and they have identified the need to attribute offline call activity against digital and other marketing activity to ensure that all online spend is optimized. Their product is extremely sought after by both Enterprises, SMB and Agencies, which has resulted in them being able to grow organically for the past 5 years!

The Role

The company’s goal is to grow by 5 times in the next 3 years, which is hugely ambitious, but extremely achievable! The right person to come on board with my client needs to be someone who wants to “make a difference in a startup environment”, and in the long term reap the rewards that will come with that.

My client is looking for a highly ambitious, proven Customer Success enthusiast with a background in SaaS. The successful candidate will be targeted on retention, on-boarding and growth of top tier accounts, with the value of up to £5m.

Drive Customer Success Outcomes:

  • Increase renewal rates and reduce churn.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Identify and facilitate up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.

Manage Customer Success Activities:

  • Onboarding
  • Training
  • Renewals
  • Advocacy

The Candidate

The successful Senior Customer Success Manager will possess the following skills and experience:

  • 3+ years’ experience in customer-facing organisations preferably a MarTech SaaS vendor or similar solution.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Strong empathy for customers AND passion for revenue and growth.
  • Deep understanding of value drivers in recurring revenue business models.
  • Analytical and process-oriented mindset.
  • Demonstrated desire for continuous learning and improvement.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Excellent communication and presentation skills.
  • Flexible during times of change.
  • Team player able to effectively interact with colleagues and business partners across the company.

To be considered for this fantastic opportunity, please send a copy of your CV to cknights@welovesalt.com in the first instance.

Job Reference: JO-1707-125502

Salary: £60000.00 - £75000.00 per annum + 20% bonus

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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