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2nd Line IT Support Engineer

Infrastructure

East-sussex Permanent £25000 - £35000 per annum + benefits

We are currently looking for an experienced 2nd line technical support engineer to cover the greater London and Sussex regions. This is a fantastic opportunity for those who wish to work outside of the busy city and be part of a customer focused and friendly environment with a long established history of IT services.

PLEASE NOTE: Applicants must hold a clean, valid drivers license and have their own mode of transport due to the rural settings

The Role:

– 1st -2nd Line support including hardware, software and network diagnostics and troubleshooting

– Resolve ticket enquiries in accordance with SLA

– Escalate unresolved issues to senior management

Key Skills and Requirements:

– Experience with 1st to 2nd line IT support

– Must be extremely friendly and customer focused

– Strong Microsoft background: Office 365, Sharepoint, Azure – Microsoft Certified

– Strong Network fundamentals – SonicWall firewall, VLAN, WAN

– Experience with Virtualization – VMware, HyperV, XenServer

– Knowledge of security products – Mimecast/ Message Labs

– Knowledge of GPO Deployment

Desired:

– Cisco Certified and knowledge of Dell, HP and SAN

Please send contact details and CVs to JBalabat@welovesalt.com

Job Reference: 7878

Salary: £25000 - £35000 per annum + benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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