Head of IT Support/Service Delivery – Berlin

Please note this role is based in Berlin (Germany) – Permanent position

We are looking for an experienced Manager/Head of IT Support/Service Delivery to join a disruptive tech company who are revolutionising connectivity for intelligent devices and improving commerce through a unique cloud-based service/API.

The successful Head of IT Support/Service Delivery will have experience working in a start-up environment and building a team around 1st line support functions. They will have strong technical knowledge around IOT and telecommunications and whilst coming from a technical background themselves, will not be afraid to be “hands-on” with tasks and projects.

With the current business service being readily available across 150+ countries, this is a fantastic opportunity to join the prestigious Berlin office at this stage of growth for the company and build a support team based on your experience and network.

Key Responsibilities:

– Knowledge of telecommunications, SaaS (b2b) and/or IOT

– 1st line support management and team lead

– Best practice for handling and organising ticket inquiries (Zendesk or equivalent)

– Strong background in virtualization, VMware, AWS, OpenStack, Linux

– Strong background in Networks, VPN gateways, Firewalls

– Work closely with other departments including sales and marketing

– Experience building and managing a 1st line IT Support team

This is an amazing opportunity to join the company in this stage of growth to own and influence the direction of the company and the department.

For more information, please send your CV to Jbalabat@welovesalt.com