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Service Desk Analyst

Infrastructure

West Midlands Permanent £27000 - £32000 per annum + benefits

We are currently looking for an experienced Service Desk Analyst to join the friendly Wolverhampton office for one of the biggest IT Consultancies businesses in the World. They have a happy and diverse working culture and place an emphasis on hard workers being rewarded,

This is an amazing opportunity for a Service Desk Analyst to progress their career and be part of a recognised global brand that excels in technology in multiple areas.

Key responsibilities:

– Troubleshoot hardware and MS software applications by prioritising ticket inquiries

– Complete tasks to meet SLA targets

– Have a strong focus on customer care when dealing with inquiries

– Escalate any unresolved issues to relevant parties

– Work beyond allotted hours when need be.

Key Skills:

– SC Clearance preferred (but not essential)

– Experience dealing with 1st / 2nd line queries

– Degree level certification relevant to position

– Knowledge of MS Operating systems and Windows 7 (and above)

– Active Directory and Group Policy

for more information please send CV’s to Jbalabat@welovesalt.com

Job Reference: 23330

Salary: £27000 - £32000 per annum + benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location:

Job Industry:

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