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Service Operation Manager


Greater London Contract / 12 months+ £450 - £700 per annum

Service Operation Manager


Responsibilities of this position include owning and ensuring quality delivery of the project team throughout the ongoing relationship. This candidate must have excellent communication, project management and service management skills in order to maintain positive client relations. Type of projects include service support and operation, development, and/or hybrid of service operation and development.
This candidate must be a self-starter, who is able to work in a fast paced dynamic environment. They must possess initiative to produce improvement initiatives both internally within TSO and with product owners. They must also be proactively reviewing project activities and staying in synch with the offshore team to identify and ensure smooth operations within the project. You will be coordinating and prioritizing conflicting priorities in addition to being the voice to the Product Owner with regards to status updates, scope changes, timelines and budgets. The SOM will be responsible for overseeing multiple projects at one time. You will also be responsible for proactively monitoring performance and developing improvement strategies.

Mandatory Skillset:

1. Great communication skills and able to communicate with CXO and technical teams.
2. Experience with working with offshore teams is required
3. Ensure Project and Product Owner satisfaction via thorough follow-up of tasks and deliverables, client responsiveness, and thorough communication.
4. Ability to manage multiple projects/tasks simultaneously.
5. Ability to command a group of individuals in a room quickly and be assertive in a public environment.
6. Strong internal communication skills including ability to work with all levels of the organization (business, IT and vendors).
7. Experience in the software, real-estate or financial services industries (strongly preferred)
8. Demonstrated focus and commitment to measured results
9. Excellent writing and verbal skills
10. Must thrive on teamwork
11. Ability to multi-task and prioritize and meet aggressive deadlines
12. Honesty and integrity in all job responsibilities
13. Results-oriented approach with a “can do” attitude and a passion for the details and continuous improvement
14. Ability to gain confidence and trust of cross functional teams
15. Superior work ethic and commitment to customer satisfaction – both internal and external
16. Experienced in onshore/offshore work environment

Job Reference: JO-1610-90899

Salary: £450 - £700 per annum

Salary per: Annum

Job Duration: 12 months+

Job Start Date: ASAP

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