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Support Analyst

Infrastructure

City of London Permanent £25000 - £40000 per annum + benefits

Looking for a Support Analyst to join a global business who offer multiple services in over 30 countries. With regards to this position the key focus will be focusing on the real estate, facility management and capital and project management division – which will connect services between the physical and digital world.

Your role as Support Analyst will be to ensure the delivery and support of the business and that clients needs are met in accordance with the agreed SLA in place.

Key responsibilities are:

– Understand the technical and functional aspects of Real Estate and Workplace Solutions (RE & WS) platforms.

– Track procedures with client issues using Salesforce to ensure that any issues are resolved in accordance to SLA

– Participate in transition and support meetings

– Log and track activities and perform system testing

– Follow internal processes as part of the RE&WS and ISO27001 standards

Requirements:

– Degree in Business or Computer Science or equivalent

– Troubleshooting experience and software testing

– Analytical skills

– Strong experience and knowledge of SQL

– French speaking would be advantageous

Please send contact info and CV to JBalabat@welovesalt.com

Job Reference: 59666

Salary: £25000 - £40000 per annum + benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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