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Technical IT Service Manager

Infrastructure

City of London Permanent £30000 - £35000 per annum + benefits

You will be part of the London team that is responsible for one of the most influential transport and delivery services within the UK. Having a strong background in telecommunications will be advantageous as you will be reporting directly to the Senior Service Delivery Manager and will be providing updates to ensure that specifications are met in accordance to the terms and conditions of stakeholders. This involves managing relationships and managing provisions of a performance reporting service.

Key responsibilities:

– Monitor the performance of suppliers to ensure service is delivered to requirements

– Support the overall operations of the service desk

– Identify and manage change for continual improvement including resource needs

– Develop and maintain relationships with key stakeholders, customers, departments and 3rd party suppliers

– Develop reports for performance against SLA and KPI’s

– Ensure procedures are defined in accordance to ITIL framework

Essential skills

– Knowledge of telecommunications (MPLS, VPN, Lease Line, High Level Networking, cloud based environments)

– Ability to work to completion of tasks beyond standard working hours

– ITIL practitioner/certified

Please send contact details and CV’s to JBalabat@welovesalt.com

Job Reference: 00874

Salary: £30000 - £35000 per annum + benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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