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Technical Support – Help desk / Infrastructure – Engineer x2


City of London Permanent £30000 - £40000 per annum + Benefits

Help-desk Analyst / Support Engineer / Internal Infrastructure – London £35,000 – £40,000

My client classes its self as the Internet of Everything solution for brands. It includes beacon technology that knows when your customer visits a physical store; real-time predictive reccommendations generated at the precise moment they open your email; and powerful insights that use analysis of Big Data to effortlessly generate a truly personal experience.

Every year, they execute more than five million marketing campaigns, manage more than five billion customer records, and deliver more than 55 billion personalized interactions.

Responsibilities – Support, Help-desk, Internal Infrastructure

  • To provide 1st/2nd line technical support; answering support queries via ticketing system, phone, and email or at site to Windows and Mac based systems and the respective hardware and applications in use on the clients. Travelling as instructed or required.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Respond to enquiries from employees and help them resolve any hardware and/or software problems and maintain a high degree of customer service
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of corporate supplied computer equipment by providing necessary training and advice where required.
  • To escalate more complex queries to the relevant IT Support member or Help-desk Team Leader
  • Previous desk side and network support experience.
  • Mature attitude and previous remote service desk and in person support experience for a 200 user local site and 400 users in a global environment.
  • Experience of using a ticketing system (experience of Service desk+ is desirable)
  • Excellent verbal and written communication skills.

Technical Skills and requirements – Help desk, Support and Infrastructure

  • Strong knowledge and experience supporting Microsoft based operating systems with emphasis on Windows 7 Windows 8, and some Mac OSX and XP, clients in an Active Directory environment.
  • An understanding of LAN/WAN connectivity, DNS, DHCP and client troubleshooting for these services.
  • Experience with using and troubleshooting Microsoft office and other client applications within a shared network environment (Visual Studio, Adobe CC, Project, Visio to name a few).
  • Experience of PC hardware set-up and configuration using Configuration Manager 2012- MS Dart (Recovery tools), Casper Suite for Mac and IOS or similar tools.
  • Experience using AD management and Exchange Management tools for user set up and administration operations, group administration etc.
  • Experience of working with Cisco phones, Printer troubleshooting, Active Directory (user setup and authentication).
  • ITIL foundation, Comp TIA A +and or Networking +, and or Microsoft Technology Associate required with MCSA in Windows 7 or MCSE in Enterprise devices and Apps certification, we also consider people working towards the MCSA’s or MCSE or with relevant experience

This is a perm role based in London paying up to £35,000 – £40,000 please contact skelly@welovesalt.com for more info

Job Reference: Sksupport

Salary: £30000 - £40000 per annum + Benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP - 1 Month

Job Type:

Job Location:

Job Industry:

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