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Technical Support Manager

Technical Product Manager

Cheshire Permanent £55000 - £68000 per annum + pension

I am working on behalf of a large Public Sector organisation that is looking for a Technical Support Manager. This organisation is currently undergoing a large scale digital transformation project that will be the largest of its kind in the UK over the next 3 years. The opportunity is in Warrington, Cheshire.

You will be responsible for leading a large team of regionally based staff in delivering face to face technical support services to circa 30,000 colleagues across the whole organisation; owning and maintaining how the needs of different users are met by Tech Support teams. You will also work closely with Service Desk and Service Now to ensure users
experience a consistently high level of service no matter which channel they use to interact with
Technology.

To be successful in your application I am looking to identify the following:

Have a good understanding of technologies/services such as:
– Service Now, Service Desk.
– Desktop/Tablets/Laptops (Microsoft, Citrix, HP, IOs, Airwatch)
– Smartphones (Apple/Samsung/MSM)
– Communications and collaboration technologies (such as 0365, Drupal, Lync,
Verint,).
– Awareness of appropriate development languages
– Awareness of Agile project methodology

-Experience leading a large technical support team

– Experience of delivering user experiences.
– Strong interpersonal and influencing skills – including the ability to explain technical matters
without the use of jargon.

This is a unique opportunity to be a part of a massive digital transformation project that will affect the lives of millions of citizens. The projects will be exciting and varied and there is a generous package on offer. On top of the salary there is the option of working up to 2 days from home, workplace pension and up to 30 days of holiday.

If this sounds of interest and you want to find out more then please get in touch as soon as possible. Please send CVs to joseph.neal@welovesalt.com and you can call on 0207 928 25 25.

Job Reference: JO-1606-88020

Salary: £55000 - £68000 per annum + pension

Salary per: Annum

Job Duration:

Job Start Date: 08/07/2016

Job Type:

Job Location:

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