Principal / Senior Consultants – Service Design

UX / UI

Hong Kong Permanent Negotiable

Principal / Senior Consultants – Service Design

The international design agency is scouting for the hands-on, resourceful and experienced Principal / Senior Consultants – Service Design in Hong Kong.

Key Responsibilities

  • Provide CX and Service Design Leadership support to the PEAK SBI
  • Lead the team, provide insights, motivation and constructive challenges to ensure the development of leading CX
  • Design, kick-off, lead and participate in all activities, including workshops
  • Assure the quality and ensure the integration and consistent customer experience across all design pods, touchpoints and channels
  • Drive collaborations for synergy, and leverage the best practice and capabilities
  • Take ownership for CESD CX and support a sustainable model of assessment, also, prioritise gaps to be closed for uplifting CX capabilities.

Experience and Skills

  • 8+ years’ work experience in Service Design, Customer Experience Design, and the relevant research field
  • Familiar with design research and research methodologies, and specialised to use them effectively in collaborations
  • Extensive work experience ranging from startup to large corporate transformation
  • Ability to master English, additional major languages desired
  • Proficient in Adobe CS

For those who want the challenge, please click “Apply Now” OR send your updated C.V. along with a self-explanatory portfolio (PDF file size less than 10MB) to echow@welovesalt.com.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-1909-154176
Salary: Negotiable
Salary per: annum
Job Duration:
Job Start Date: 15/12/2019
Job Industries: UX / UI
Job Locations: Hong Kong
Job Types: Permanent
Job Skills: Service design for the digital transformation of businesses

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