Digital Experience Lead

Digital Experience Lead

With offices around the globe, this agency is focused on increasing customers’ digital experiences for one of the world’s most renowned consumer tech brands.

This new role will play a pivotal part in the agency’s eCommerce and analytical capabilities and offerings to their client while looking at their overall digital marketing service offering.

Reporting to the Business Director, the Digital Experience Lead will be responsible for partnering with their key client and evaluating their ecommerce performance and ‘.com’ operations; making recommendation for engagement, optimisation and modifications in order to increased digital conversions and overall ROI.

What does your day-to-day look like?

• Develop & execute digital marketing and eCommerce strategies; utilising your team of digital & tech specialists.
• Analyse data and online behaviour to drive online conversions and user experiences. As well as measuring & monitoring the performance of content, adoption of new features and postproduction build.
• Be the key point of contact and communicator to their key client and all relevant internal/external parties.
• Support with product registration process and identity and analyse KPI’ on web traffic and lead conversion funnels.
• Drive your small team of specialists to success.

Your background and experience?

• You’ll ideally hold 5+yrs experience in a similar ecommerce focused role; either agency or inhouse.
• Previous knowledge and experience with Hybris and Adobe Experience Manager.
• Strong understanding of ecommerce KPIs, usage and strategic frameworks.
• You’re customer-centric and are comfortable with customer decision journey planning.
• You’ll have experience with team management. Working together, for the same end goal.

With aspirations to expand their service offering to other consumer-focused brands, and broaden their service suite; you’ll need to be an opportunist and be excited about the prospect of growing with this already successful and well-regarded agency.

Flexible work arrangements with a couple of WFH days/week along with the convenience of onsite parking at their West Sydney office.

They have plenty of staff benefits and perks but most of all, they are motivated and extremely passionate about the consumer ecommerce space!

Apply Now, there are already interviews underway.

Salt is acting as an Employment Agency in relation to this vacancy.