Account Manager

My client, a SaaS-Enabled marketplace booking platform that is revolutionising a $6.2 trillion-dollar global industry, is looking to expand their presence in Australia with three business-critical, self-starter “Account Manager” hires.

This business is a global start-up who is contemporary, inventive and ambitious with multiple established and high performing offices across the globe.

They have a multi award-winning high-traffic booking platform powered by a very powerful suite of SaaS business tools. These tools act as a complete solution for their customers to manage and grow their business by helping increase sales and engagement with their customer base.

They have quickly become a game changing industry leader with users in over 130 countries. They are trusted by millions of customers who transact millions of appointment bookings monthly with tens of thousands of businesses worldwide.

This role is targeted towards candidates who have a background in B2B SaaS, have excellent outbound client communication experience and skills, are detail oriented, can prioritise workloads effectively, have a strong work ethic, so not just doing the minimum, and a natural desire and passion to build great relationships with customers.

What you will do

• Be the main point of contact for partner businesses on all commercial activities
• You will be given a health list of warm/ assigned accounts to manage and drive SaaS platform adoption
• You will meet and exceed KPI’s daily, weekly and monthly around retention and conversions
• You will be the spokesperson for this business into market always ensuring positive customer experiences.
• You will Identify up-sell and cross sell opportunities and work with other teams internally to create additional value for your clients

What you will bring

• Bachelor’s Degree
• 2-3 years of account management experience in the internet, software or e-commerce sectors
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast paced working environment
• Experience working with online marketplaces or SaaS platforms

Salt is acting as an Employment Agency in relation to this vacancy.