Client Services Director

Client Services Director

About the company

Our client is one of New Zealand’s fastest growing tech start-ups. Their cutting-edge, all in one platform, has quickly become a game changer in their design and build industry. The product is built on exceptional design and world class engineering (think Grand Designs) and after conquering NZ, they are looking to enter the Australian market and really make a name for themselves. With their rapid scale-up finalising, they are looking to round it out with an exceptional Client Services Director.

About the role

To be successful in this role, you must have a high level of organisation and strategic thinking capabilities, with an aptitude to learn. You will need to have strong commercial and sales acumen, with an in-depth understanding of our software offering so you can create success for your clients and their businesses. This is a unique opportunity that will showcase your excellent account management and customer success.

Duties & Responsibilities (just to name a few)

• Conducts weekly/monthly/quarterly business reviews
• Is a proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs
• Be client facing
• Effectively manage accounts, becoming a trusted partner for clients
• Influence people and clients and provide feedback for improvement internally and externally.
• Strategise with businesses for account growth and opportunities
• Minimise risks and provide accurate solutions to drive performance
• Drive value for your clients and maintain relationships

Skills:

• Experience/demonstrated knowledge of different online networking platforms, with ability to acquire new clients through utilising these programs
• Ability to drive client facing insights
• Willingness to learn the ins and outs of any clients and their situations to maximise potential business outcomes
• Experience with bringing campaign learnings together for holistic feedback to clients on process, policy, innovation, or educational improvement impacts on customer experience
• Hubspot! (or similar) Keep accurate records of all client interactions via HubSpot, providing weekly reporting to your manager on activity and sales
• Intermediate to advanced knowledge of Google, Excel

Qualifications/Requirements:

• Understanding of a P&L or Budget
• Experience managing direct reports
• Hands on experience with Process improvement and Project Management
• Ability to sell and be persistent and assertive
• Must be able to inspire and persuade people
• Willing to be flexible with work hours in order to support client meetings or senior level visits globally

Salt is acting as an Employment Agency in relation to this vacancy.