Customer Success Manager

An exciting role waits for an experienced SaaS Customer Success Manager to join a multi-award winning industry leader in the Compliance and Health and Safety SaaS software space.

Their pioneering technology is trusted by millions of users, is a capable program that is extremely user friendly, simple and intuitive, quick and efficient and end-user focused. If McDonald’s, Telstra, Audi, NAB, Vodafone, Nokia, and many other global leader businesses believe this is the best software on the market then it will be difficult for others to say otherwise.

They are now looking to expand its Sydney team to accommodate a rapidly growing customer base and will provide you an opportunity to gain valuable experience and work with some amazing companies and ground-breaking technologies. You don’t need any previous expertise in the field, just a keen desire and eagerness for customer success and willingness to learn. With regards to experience, we are looking for 2 to 4 years of professional customer success experience.

In terms of the role: you will be tasked with managing a portfolio of current accounts across their customer base. You will be responsible for delivering adoption and outcomes championing renewals, expansion and backing across your pool of clients. We are looking for candidates who make it their ambition and objective to always provide and deliver ultra-service to your customer base.

In addition you get to join into a great office culture, a market leading product, be at the forefront of business critical decision making processes and be a part of a global organisation who over time will present you with the opportunities to move into more senior roles.

What you will do:

• Manage a portfolio of existing customers
• Manage client escalations to resolution.
• Leverage cross-functional teams within the business who will support you in performing your role.
• Have excellent organisational and project management skills.
• Constantly conduct client checks to drive satisfaction and retention.

What you will bring:

• 2-4 years of experience in a Customer Success, Technical Account Management, Client Service or Consulting role
• Familiarity with SMB, Mid-Market and Enterprise SaaS technologies
• Ability to manage in complex and crisis situations in a confident and calm manner
• Able to effectively communicate with senior business professionals across every industry vertical
• Strong communication and presentation skills
• Strong time management skills, self-motivation and goal orientated at all times.

Please send a cover letter to jblij@welovesalt.com on why you would be suitable for the role.

Salt is acting as an Employment Agency in relation to this vacancy.