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About the company
Salt Recruitment has partnered with a global company who are looking to expand their Customer Success Team within Australia and New Zealand. This client is a global digital service that empowers retailers and brands to create highly effective, fully customized, personalised marketing that will engage the customer and spearhead growth and revenue. With their innovative omnichannel strategy, this award-winning platform will steer a business and customer achieve their goals.
About the role
The Customer Success Manager is the management of relationships for SME customers, to ensure they get the most out of their service and the value it has to offer. You will be a key success point between the company and the customer, you value customer retention and growth, and you are organised, accountable, personable, and confident. You will report to the Customer Success Director, and you will be the direct link between the customer and the company. Oh, and you have a keen interest in Digital Marketing.
What you will do
● Manage the sales cycle across a portfolio of up to 100 SME accounts
● Focus on renewal and retention
● Create, identify, and qualify new opportunities with your clients
● Increase growth within the client portfolio by cross-and-up-selling
● Provide the highest levels of customer service
● Deliver against your sales targets and pipeline commitments
● Maintain a high degree of account management and control
Your Experience
● Proven success in a target-driven, client-facing role
● Have a keen interest (or experience) in digital marketing
● Have excellent time management, task-switching capabilities
● Have strong business awareness
● Be a self-starter and ability to excel in both a team-based and autonomous environment
Company culture
Even though you are apart of an international, global company, you will still feel like you apart of a small team. They are a close-knit group who care greatly about each other and always want what is best for the employees as well as the company.
Benefits
● Uncapped earning potential
● Continual learning and development
● Generous leave entitlements including Christmas holidays excluded from your annual leave allowance & wellbeing days
Salt is acting as an Employment Agency in relation to this vacancy.
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.