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Retention focused role
Global IT security business
+1,000 employees worldwide
The Opportunity
This is a rare and exciting opportunity for a Customer Success Manager to join this global market leader in the cybersecurity space.
You will be their first-ever Customer Success Manager in Melbourne, joining a global team of Customer Success Managers who are responsible for driving customer health and retention. The CSM will be accountable for successfully managing 50-80 clients with a typical client value of between $10k – $1m in client spend.
This permanent opportunity will suit a curious, proactive CSM who has 1-2 years experience in a Customer Sucess role.
IT/SAAS experience is not required and full product training will be provided.
You will be responsible for delivering adoption and outcomes championing renewals, expansion and backing across your pool of clients.
We are looking for candidates who make it their ambition and objective to always provide and deliver ultra-service to your customer base.
In addition you’ll be joining a great office culture, a world leading product, be at the forefront of innovation and be a part of a global organisation who over time will present you with the opportunities to move into a Sales mentor and then onto a Sales Director.
What you will do:
What you will bring:
Salt is acting as an Employment Agency in relation to this vacancy.
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.