Customer Success Manager

An exciting role waits for an experienced SaaS Customer Success Manager to join a multi award winning industry leader in the Cyber Security and Artificial Intelligence/ AI field who were most recently valued at $1.65B and currently has over 1,000 worldwide employees spread across over 40 countries.

Their pioneering technology and leadership in AI is dedicated to the cyber defence challenge, giving over 2500 organisations, across all industries, the ability to defend against global rising cyber threats to email, cloud, networks, internet of things and industrial systems.

They are now looking to expand its Sydney team to accommodate a rapidly growing customer base and will provide you an opportunity to gain valuable experience in the ‘hot ticket’ cyber security industry. You don’t need any previous expertise in the cyber security field, just a keen desire and eagerness for customer success and willingness to learn. With regards to experience, we are looking for 1 to 3 years of professional customer success experience.

In terms of the role: you will be tasked with managing a portfolio of current accounts across their global customer base. You will be responsible for delivering adoption and outcomes championing renewals, expansion and backing across your pool of clients. We are looking for candidates who make it their ambition and objective to always provide and deliver ultra-service to your customer base.

In addition you get to join into a great office culture, a world leading product, be at the forefront of innovation and be a part of a global organisation who over time will present you with the opportunities to move into a Sales mentor and then onto a Sales Director.

What you will do:

• Manage a portfolio of existing customers
• Manage client escalations to resolution.
• Leverage cross-functional teams within the business who will support you in performing your role.
• Have excellent organisational and project management skills.
• Constantly conduct client checks to drive satisfaction and retention.
• Present solutions to CISOs and information security experts.

What you will bring:

• Minimum 2:1 from a leading University
• 1-3 years of experience in a Customer Success, Technical Account Management, Client Service or Consulting role
• Familiarity with enterprise networking technology
• Ability to manage in complex and crisis situations in a confident and calm manner
• Able to effectively communicate with senior business professionals across every industry vertical
• Strong communication and presentation skills
• Willing to travel to accounts across Australia
• Strong time management skills, self-motivation and goal orientated at all times.
• Able to effectively work as a part of team

Please send a cover letter to jblij@welovesalt.com on why you would be suitable for the role.

Salt is acting as an Employment Agency in relation to this vacancy.