Customer Success Manager – Marketing Technology

Customer Success Manager – Marketing Technology

The Company

Our client is a high growth MarTech platform looking to expand their Customer Success team in Sydney. They’re a global SaaS vendor with the complete offering which enables retailers and brands to understand their customers better through Big Data & Analytics.

Through their data they’re able to supply customers with targeted marketing, site comparison & performance, personalized customer journey and advertising.

The Role

Their current team strive on being high performers, team players and disrupting the market. So, they’re looking for a passionate Customer Success Manager to upsell into their current customers. This team is rapidly growing across Australia and successful candidates will thrive in this agile and fast paced environment.

Responsibilities

• Growing ARR per key account by upselling existing and new services
• Building relationships with CMOs and their customers marketing team
• Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy
• Relationship building through regular customer interaction
• Face-to-face customer engagements and education

You

• Degree level education (preferred but not required)
• Must have experience in digital marketing
• Strong ability to work independently and as part of a team
• 3 – 5 years in end to end account management
• Must have experience working within SaaS – Preferably Marketing Technology, Data or Analytics
• Worked with C-Level executives
• Experience of meeting or exceeding targets.

Salary – $80,000 – $95,000 base OTE $50,000

Please contact me on kcanning@welovesalt.com or apply within

Salt is acting as an Employment Agency in relation to this vacancy.