AWS Architect – AWS AI services – Lex, Rekognition, Polly

You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers (and customers, customers). You’ll work with smart people across our industry specialist organisations, and technology groups to help our customers get the most out of AWS in their cloud journey.

Key responsibilities may include:

• Lead customer discovery and design sessions using AWS Cognitive CX suite
• Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement
• Develop PoCs, prototypes, demonstrations and assets
• Work with AWS business development, sales and architecture teams for campaigns, opportunities and solutions
• Work with Accenture’s global network to bring best practices and assets to local market

Your background:

• A service designer with a developer background and the ability to learn quickly
• Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint
• Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement
• Knowledge in legacy contact centre’s and IVR’s, with associated business tooling
• You’ll have hands on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
• Scripting capability and the ability to develop AWS environments as code
• A mindset of automate everything, with experience demonstrating this.
• Public cloud automaton tooling and scripting experience – CFn, Terraform, Ansible, Puppet, Jenkins, and the like.
• Must have at least 1 AWS Associate or Professional Certification.

Salt is acting as an Employment Agency in relation to this vacancy.