Communications Support Representative

Technology

Sydney Contract / 5 Months AU$0.00 - AU$65.00 per hour

IT Communication Support Representative

Our Global client is seeking an experienced IT Support Representative who has both Australian Citizenship and an Australian Baseline Security Clearance. This is a unique opportunity to utilise your existing technical capabilities and communication skills to provide exceptional support in a professional and dynamic environment.

Responsibilities

  • Develops product expertise and service-related skills through new-hire training and self-study
  • In a fast-paced organization, provides phone, web, or email software support for clients in Global locations managing multiple client issues
  • In a timely manner, provides analysis, diagnostics, and resolution to client inquiries, communicating effectively through email, chat, and telephone in order to maintain maximum client productivity
  • Evaluates technical issues and escalates if additional expertise or assistance is needed
  • Tests software as necessary
  • Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues
  • Respects clients’ policies and procedures, and follows documented Tyler policies and procedures
  • Performs other job-related duties as assigned

Qualifications

  • BS/BA degree in related field or equivalent work experience
  • Minimum 5+ years of technology experience, including technical support, engineering, or
  • professional services
  • Experience working in Technical Enterprise Customer Support environments and/or ITIL
  • Demonstrated ability to maintain a positive, professional attitude and an aptitude for service is required.
  • Excellent verbal and written communication skills, and the interpersonal ability to effectively work with clients on technical and business issues is required.
  • Excellent analytical and problem-solving skills are required.
  • Experience in business process solution software for local governments and public agencies is desired.
  • Familiarity with related business terms and principals is desired.
  • Proficiency using computers; exposure to relational databases or SQL may be desired in some product areas.

If you have the required Security Clearance, are an Australian Citizen who has resided here for 3+ years and is actively seeking your next support opportunity, please apply to the link provided.

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2007-192405
Salary: AU$0.00 - AU$65.00 per hour
Salary per: hour
Job Duration: 5 Months
Job Start Date: ASAP
Job Industries: Technology
Job Locations: Sydney
Job Types: Contract
Job Skills: customer support, IT support, Technical Enterprise Customer Support

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