Desktop / End User Support Engineer – Windows – SCCM

Job Summary

The Desktop Engineer’s role is to improve upon the efficiency, effectiveness, and quality of end user services. This includes supporting the Desktop Support Analysts by serving as an escalation point of contact, streamlining or automating tasks such as system imaging and patching, developing knowledge base articles, and providing training on new technologies that support local end-user desktop systems.

Responsibilities:

• Assist the End User Services team with providing exceptional desktop support.
• Serve as a point of escalation to the Desktop Support Analysts for end user devices, computer hardware, software, mobile devices, and video conferencing equipment.
• Create and maintain Windows client software images using WDS or similar technology.
• Research and establish standard operating procedures and best practices for end user devices:
• Installation and operation of various client technology solutions including the Microsoft Office 365 productivity suite.
• Microsoft System Center Configuration Manager (SCCM) software deployment and patch management.
• VoIP phone system with softphones.
• Create knowledgebase articles and cross-train Desktop Support Analysts as well as communicate “shift-left” knowledge articles for the greater workforce.
• Participate and lead cross departmental projects related to the architecture of software deployment and procedures that support local end-user desktop systems.
• Participate and lead cross departmental projects.
• Implement short- and long-term strategic plans to ensure certain existing tools and technologies meet existing and future requirements including input to the annual budget process.
• Evaluate new tools and technologies to further improve the team and the company end users.
• Practice asset management, including maintenance of component inventory and related documentation.
• Attend training seminars, conferences and trade shows to broaden skillsets and keep up with latest technologies.

Qualifications:

• Bachelor degree in IT, computer science, information sciences or related field or equivalent experience
• 4+ years of related experience in a desktop environment.
• Deep technical knowledge of Microsoft Windows 10, Server 2012/2016, Mac OS X and mobile operating systems.
• Experience and thorough knowledge of LAN/WAN Concepts: Routers, Switches, VPN, Multi-factor authentication, DNS, DHCP, TCP/IP.
• Experience building, deploying, and managing software for a broad user base using SCCM.
• Experience with ticketing solutions.
• Thorough knowledge of WSUS, WDS, domain group polices, and MS Exchange administration.
• Hands-on hardware troubleshooting experience for workstations, servers and networks.

Salt is acting as an Employment Agency in relation to this vacancy.