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End-User Cloud Support Engineer

End-User Cloud Support Engineer

One of Melbourne’s most respected Agile Entertainment companies are seeking an End-User Cloud Support Engineer to come and join their fast-paced team.

  • Responsible for providing support to the Service Operations and Service Management function.
  • $85,000 -$100,000 Package + 7.5% -15% Bonus.
  • Permanent role, Melbourne CBD / Flexible working arrangements.


The End-User Cloud Support Engineer will be responsible for providing support to the Service Operations and Service Management function.

You will be working with the core operational deliverables such as incident, change and problem management as well as core aspects of Communication, documentation and RLI activity.

Working closely with the Service Ops and Management team, to ensure system performance and availability and liaise with the Customer Operations and Trading Solutions teams to maintain an excellent Customer Experience.


  • Modern building with lots of perks and rewards
  • Longevity and growth, this role will allow you to work with one of Australia’s largest Cloud hosted databases.
  • Working with a strong Agile Disruptor, a well-respected Technology name in the Melbourne market.
  • This role will skyrocket your tech career in the right direction, working alongside some of the brightest minds in the Australian Tech landscape.


My client is a well-respected Agile disruptor / leader that have been going from strength-to-strength.

They are aiming to monopolize the market, and in doing so, providing the best platform for their customers.

A fun-loving culture that is encourages its employees to be innovative and inclusive in their approach to delivery.


  • You have a customer first attitude and constantly strive to improve customer’s experience.
  • You challenge yourself to do things differently & go the extra mile to over-deliver on excitement, with a strong sense of ownership, urgency, and drive.
  • Strong planning capabilities with the ability to work under pressure.
  • Excellent communication and stakeholder management skills, both written and verbal with an attention to detail.
  • Previous exposure to Service Management practices including ITIL and DevOps.
  • Highly collaborative with an appetite for self-development, learning and knowledge sharing.
  • High level of energy and enthusiasm.
  • Desire to aim for continuous improvement.
  • Good understanding and hands on experience with Linux and Windows systems.
  • Understanding of Client-side & Server-side tools of the trade.
  • Experience with AWS practices and technology (Highly desired).
  • Understanding of Monitoring and Alerting systems and best practice (New Relic, SUMO, PagerDuty).
  • Incident management and incident triage.
  • Previous helpdesk/NOC experience.
  • Application Support.
  • Previous exposure to DevOps and ITIL practices
  • Industry Knowledge a plus


You must be passionate about providing world-class customer support for your internal and external stakeholders. We are seeking a strong headed individual that can work in high pressure environments.

I am seeking someone who is looking to grow with the organisation and further develop their skills.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to dmann@welovesalt.com for a confidential discussion.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2107-244599
Salary per: annum
Job Duration:
Job Start Date: 2/08/2021
Job Industries: Technology
Job Locations: Melbourne
Job Types: Permanent

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