End-User Technology Manager

End-User Technology Manager

My client is one of Melbourne’s most respected Agile Disruptors who are seeking an End-User Technology Manager to come and join their fast-paced team.

  • Responsible for managing and providing technical leadership to a small team.
  • Providing word class customer service to both internal and external customers.
  • Permanent role paying above market rate for the right candidate, Melbourne CBD.

WHAT’S ON OFFER

  • Modern building with lots of perks and rewards
  • Longevity and growth, this role will allow you to work with one of Australia’s largest Cloud hosted databases.
  • Working with a strong Agile Disruptor, a well-respected Technology name in the Melbourne market.
  • This role will skyrocket your tech career in the right direction.
  • Working alongside some of the brightest minds in the Australian Tech landscape.
  • 5- week annual leave

THE COMPANY

A leading organization that has been going from strength-to-strength.

They are aiming to monopolize the market, and in doing so, providing the best platform for their customers.

A dynamic culture that is encourages its employees to be innovative and inclusive in their approach to delivery.

TECHNICAL SKILLS & EXPERIENCE

  • Able to remotely support teams and business as required via tools such as AWS Workspace.
  • Produce regular team service management stats and other management reports.
  • Document process and knowledge articles Provide 2nd level support for Windows, Mac and mobile support (Apple and Android)
  • Proven ability to troubleshoot and resolve complex technical issues quickly and methodically.
  • Ownership of Incidents and Requests from start till resolution to include updating the customer throughout the lifecycle of the ticket with clear and concise messaging.
  • Provide technical guidance and support to the Workplace Technology team.
  • Provide direction on hardware, drivers, firmware, and settings to ensure a consistent stable experience for our customers.
  • Strong knowledge of O365 (support and administration).
  • Solid understanding of Desktop SOE Management (Windows and Mac).
  • Solid understanding of MDM.
  • Contact Centre telephony.
  • Understanding of AWS Workspaces.
  • Anti-Virus and Patching.
  • AD/SCCM/GPO/JAMF.
  • UC/VC support and administration.

To be successful: You must be passionate about providing world-class customer support for your internal and external stakeholders.

We are seeking a strong headed individual that can lead by example and help build out and mentor the customer support team to greatness.

I am seeking someone who is looking to grow with the organisation and further develop their skills in a complex and challenging environment.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to dmann@welovesalt.com for a confidential discussion.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2105-200332
Salary:
Salary per: annum
Job Duration:
Job Start Date: 1/06/2021
Job Industries: Technology
Job Locations: Melbourne
Job Types: Permanent

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