My client is one of Melbourne’s most respected Agile Disruptors who are seeking an End-User Technology Manager to come and join their fast-paced team.
Responsible for managing and providing technical leadership to a small team.
Providing word class customer service to both internal and external customers.
Permanent role paying above market rate for the right candidate, Melbourne CBD.
WHAT’S ON OFFER
Modern building with lots of perks and rewards
Longevity and growth, this role will allow you to work with one of Australia’s largest Cloud hosted databases.
Working with a strong Agile Disruptor, a well-respected Technology name in the Melbourne market.
This role will skyrocket your tech career in the right direction.
Working alongside some of the brightest minds in the Australian Tech landscape.
5- week annual leave
A leading organization that has been going from strength-to-strength.
They are aiming to monopolize the market, and in doing so, providing the best platform for their customers.
A dynamic culture that is encourages its employees to be innovative and inclusive in their approach to delivery.
TECHNICAL SKILLS & EXPERIENCE
Able to remotely support teams and business as required via tools such as AWS Workspace.
Produce regular team service management stats and other management reports.
Document process and knowledge articles Provide 2nd level support for Windows, Mac and mobile support (Apple and Android)
Proven ability to troubleshoot and resolve complex technical issues quickly and methodically.
Ownership of Incidents and Requests from start till resolution to include updating the customer throughout the lifecycle of the ticket with clear and concise messaging.
Provide technical guidance and support to the Workplace Technology team.
Provide direction on hardware, drivers, firmware, and settings to ensure a consistent stable experience for our customers.
Strong knowledge of O365 (support and administration).
Solid understanding of Desktop SOE Management (Windows and Mac).
Solid understanding of MDM.
Contact Centre telephony.
Understanding of AWS Workspaces.
Anti-Virus and Patching.
UC/VC support and administration.
To be successful: You must be passionate about providing world-class customer support for your internal and external stakeholders.
We are seeking a strong headed individual that can lead by example and help build out and mentor the customer support team to greatness.
I am seeking someone who is looking to grow with the organisation and further develop their skills in a complex and challenging environment.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to email@example.com for a confidential discussion.
Salt is acting as an Employment Agency in relation to this vacancy.