End-User Technology Manager

End-User Technology Manager

My client is one of Melbourne’s most respected Agile Disruptors who are seeking an End-User Technology Manager to come and join their fast-paced team.

• Responsible for managing and providing technical leadership to a small team.
• Providing word class customer service to both internal and external customers.
• Permanent role paying above market rate for the right candidate, Melbourne CBD.

WHAT’S ON OFFER

• Modern building with lots of perks and rewards
• Longevity and growth, this role will allow you to work with one of Australia’s largest Cloud hosted databases.
• Working with a strong Agile Disruptor, a well-respected Technology name in the Melbourne market.
• This role will skyrocket your tech career in the right direction.
• Working alongside some of the brightest minds in the Australian Tech landscape.
• 5- week annual leave

THE COMPANY

A leading organization that has been going from strength-to-strength.

They are aiming to monopolize the market, and in doing so, providing the best platform for their customers.

A dynamic culture that is encourages its employees to be innovative and inclusive in their approach to delivery.

TECHNICAL SKILLS & EXPERIENCE

• Able to remotely support teams and business as required via tools such as AWS Workspace.
• Produce regular team service management stats and other management reports.
• Document process and knowledge articles Provide 2nd level support for Windows, Mac and mobile support (Apple and Android)
• Proven ability to troubleshoot and resolve complex technical issues quickly and methodically.
• Ownership of Incidents and Requests from start till resolution to include updating the customer throughout the lifecycle of the ticket with clear and concise messaging.
• Provide technical guidance and support to the Workplace Technology team.
• Provide direction on hardware, drivers, firmware, and settings to ensure a consistent stable experience for our customers.
• Strong knowledge of O365 (support and administration).
• Solid understanding of Desktop SOE Management (Windows and Mac).
• Solid understanding of MDM.
• Contact Centre telephony.
• Understanding of AWS Workspaces.
• Anti-Virus and Patching.
• AD/SCCM/GPO/JAMF.
• UC/VC support and administration.

To be successful: You must be passionate about providing world-class customer support for your internal and external stakeholders.

We are seeking a strong headed individual that can lead by example and help build out and mentor the customer support team to greatness.

I am seeking someone who is looking to grow with the organisation and further develop their skills in a complex and challenging environment.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to dmann@welovesalt.com for a confidential discussion.

Salt is acting as an Employment Agency in relation to this vacancy.