Incident & Change Analyst

Incident & Service Analyst

Seeking an Incident & Service Analyst to be responsible for continually improving processes and procedures relating to the end-to-end incident management for a leading healthcare provider.

  • $90,000 Package Inclusive of superannuation
  • Melbourne / Sydney based
  • Leading Healthcare provider with 55+ Hospitals in Australia

THE ROLE:

As an Incident and Service officer, you will hold a pivotal role in the day-to-day management of major incidents within this leading Healthcare provider.

Driving restoration, recovery and review of critical incidents based on best practice within an ITIL Framework. You will also play an active role in the implementation and transformation of Incident Management, policies, processes, and procedures, with a focus on continual service improvement.

In this role you will provide dedicated major incident management, problem management, change management, communication, and escalation.

WHAT’S ON OFFER:

An opportunity to be a part of a great national company that is delivering exceptional services across Australia for Healthcare and Hospitals professionals.

THE COMPANY:

A leading private provider of health services in Australia. They are focused on providing exceptional services to their customers across their network of hospitals around Australia.

Their team of over 18 000 employees understand that healthcare is a special business. 24/7, 365 days a year, and the teams work together to deliver quality clinical outcomes and exceptional patient care.

A fun-loving culture that is encourages its employees to be innovative and inclusive in their approach to delivery.

TECHNICAL SKILLS & EXPERIENCE:

  • MUST HAVE: Prior knowledge and experience managing major incidents in a commercial setting.
  • Strong understanding of reporting tools such as Excel, Access, SCCM and ITSM systems
  • Professional demeanour presented through excellent phone manner and face to face customer service skills
  • Stakeholder management and negotiation experience essential to communicate with upper management.
  • At least 2-year experience in IT operations.
  • Good understanding of change management principles and techniques.
  • Highly organised and excellent time management skills.
  • Experience in working with ITIL best practices for Incident, Problem and Change.
  • Outstanding written and verbal communication skills.
  • ITIL v3 or v4 Foundation Certification.
  • Technical experience and understanding of:
  • Active Directory users, folders, security groups and computer management.
  • SCCM, Group Policy, Exchange (Including O365) and DNS/DHCP.
  • Remote access and control tools.
  • Remote and local PC builds.
  • Windows server troubleshooting (Windows Server 2008 and 2012 preferred).
  • Hardware proficiency including network printers/copiers, iPhones and PC hardware repair and upgrades.

HIGHLY REGARDED: In charge of the Change Advisory Board (CAB) process involving organising and reporting of outcomes would be highly advantageous to the candidate.

TO BE SUCCESSFUL:

You must be passionate about providing world-class customer support for your internal and external stakeholders. We are seeking a strong headed individual that can work in high pressure environments.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to dmann@welovesalt.com for a confidential discussion.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2206-256525
Salary:
Salary per: annum
Job Duration:
Job Start Date: 4/07/2022
Job Industries: Technology
Job Locations: Melbourne
Job Types: Permanent

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