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Incident & Service Analyst
Seeking an Incident & Service Analyst to be responsible for continually improving processes and procedures relating to the end-to-end incident management for a leading healthcare provider.
As an Incident and Service officer, you will hold a pivotal role in the day-to-day management of major incidents within this leading Healthcare provider.
Driving restoration, recovery and review of critical incidents based on best practice within an ITIL Framework. You will also play an active role in the implementation and transformation of Incident Management, policies, processes, and procedures, with a focus on continual service improvement.
In this role you will provide dedicated major incident management, problem management, change management, communication, and escalation.
WHAT’S ON OFFER:
An opportunity to be a part of a great national company that is delivering exceptional services across Australia for Healthcare and Hospitals professionals.
A leading private provider of health services in Australia. They are focused on providing exceptional services to their customers across their network of hospitals around Australia.
Their team of over 18 000 employees understand that healthcare is a special business. 24/7, 365 days a year, and the teams work together to deliver quality clinical outcomes and exceptional patient care.
A fun-loving culture that is encourages its employees to be innovative and inclusive in their approach to delivery.
TECHNICAL SKILLS & EXPERIENCE:
HIGHLY REGARDED: In charge of the Change Advisory Board (CAB) process involving organising and reporting of outcomes would be highly advantageous to the candidate.
TO BE SUCCESSFUL:
You must be passionate about providing world-class customer support for your internal and external stakeholders. We are seeking a strong headed individual that can work in high pressure environments.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to firstname.lastname@example.org for a confidential discussion.
Salt is acting as an Employment Agency in relation to this vacancy.