Level 2/3 Support Analyst

Our client, a leading SaaS platform is seeking a Support Analyst for an initial 12 month contract. This organisation has consistently won Forbes awards for ‘Best Place to Work’ and a leader in their industry.

The role will start before Christmas and includes a paid break over the festive season for contractors.

Responsibilities

• The job requires a strong customer service orientation – the Analyst needs to be highly motivated by helping others resolve problems.
• Responsible for quickly restoring user to perform normal functions on users Laptop, application, IT Tools.
• Responsible for diagnosing, assessing, appropriately circumventing and/or finding remedies for incidents and service requests
  • Working knowledge of troubleshooting techniques for Windows Operating Systems and MAC Operating Systems
  • Working knowledge of telephony and related equipment
  • Working knowledge of workforce and business applications such as MS office, VPN software, BlueJeans, Encryption, exchange,etc
  • Working knowledge of hardware and software installation procedures and techniques.
  • Working knowledge of Audio/Video support
• Should have intermediate skills in Active Directory, Network LAN concepts.
• Should have intermediate skills in Scripting such as VB Script, Power Shell, etc

The successful candidate will have:

• Desktop support experience in a Global Enterprise Environment.
• Experience with LANDesk, CASPER, desktop backup software (e.g. inSync), Bitlocker, Windows and MAC desktop OS, Windows, Linux Server OS, a plus.
• Experience supporting, operating and maintaining desktops and servers
• Strong interpersonal, written, and oral communication and presentation skills

Nice to have:

• ITIL Foundation Certified

• MCSE

• LANDesk

• CCNA

If your skills and experience are a match for the role, Apply Now or contact jryan-zeman@welovesalt.com

Salt is acting as an Employment Business in relation to this vacancy.