Senior Tech Support Engineer

Senior Tech Support Engineer

• 12 Months contract
• Offering $60 per hour including super
• Hybrid/WFH work arrangements (Sydney/Melbourne)

The Company:

A well-established renowned software company who engages in the provision of enterprise cloud computing solutions. The firm delivers digital workflows on a single enterprise cloud platform called the Now Platform. Its product portfolio is focused on providing Information Technology, Employee and Customer workflows.

Job Responsibilities:

· Strong personal commitment to quality and customer service

· Fast learner that’s adaptable to change and comfortable in a high pace setting

· Ability to read basic Java/JavaScript code

· Experience working with dynamic HTML components such as CSS and XHTML

· Working knowledge of the components in a web applications stack

· Experience with relational databases such as MySQL

· Linux and/or UNIX experience

· Highly experienced in their ability to troubleshoot difficult technical issues with ease

· Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

· Ability to work with high-value customer administrators and developers

Desired Skills:

Whilst not essential, experience with the following will be an advantage

· Working knowledge of ServiceNow Platform

· Angular experience

· Exposure to broader infrastructure services, operating systems, hardware and networking

· A fundamental understanding of ITSM, ITIL or CMDB

· Experience troubleshooting and optimizing web application performance

· Previous experience in software development(or) software consulting

· Experience providing SaaS support

Education Qualifications:

A graduate with with 4+ years Technical Support expertise (Application/Software Support preferred)

Shift time: 7am-3:30pm Monday – Friday.

Please note: You must have Full Working Rights, OR be an Australian Permanent Resident, or Citizen to be considered for this role. Last date of application : 02 December 2022.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or can share your resume at rsharma@welovesalt.com for a confidential discussion.

Salt is acting as an Employment Business in relation to this vacancy.