Service Desk Analyst

The Service Desk Analyst ensures the continuous and smooth operation of the technology infrastructure, desktop, and network levels. This will cover all software, hardware, voice, and data communications.

The role provides a central point of contact for all business users to report problems and make requests for IT services and works to solve the issues in the first call to ensure that all business users are able to access the appropriate IT systems and services in line with agreed Service levels and IT security policies.

Minimum Requirements for the role:

Experience:

• 5+ years of IT experience or if degree qualified then 2 years of IT experience.
• Proven experience in a support team including requirements elicitation, verification and validation, gap analysis.
• Knowledge of ITIL processes.

Capabilities:

• Familiarity with general IT, have a desire to learn Active Directory and other new technologies & processes quickly.
• Desire to work across a diverse environment of IT employees and customers.
• Desire to learn quickly and grow through the technology organisation.
• High-level communications and stakeholder liaison and management skills to engage various business areas.
• Able to go above and beyond to delight the customer with a solution and/or update on the process to gain a solution.
• Good troubleshooting and analytical skills.

Skills:

• Technical competence in any modern technologies.
• Good working knowledge of Microsoft operating systems.
• Good working knowledge of Microsoft Office 365
• Knowledge of Server/Networking Hardware and software.
• Knowledge of ITIL Framework.
• Ideally a Bachelor qualification in Commerce, Computer Science, Engineering or related discipline.

Salt is acting as an Employment Agency in relation to this vacancy.