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Service Desk Analyst

Sydney Contract AU$40 - AU$46 per hour

Service Desk Analyst

  • Contract opportunity :possibility of extension/ conversion to permanent
  • Offering $46/hr including super
  • Remote work
  • Can be based anywhere in Australia

About company:

A well-established renowned software company who engages in the provision of enterprise cloud computing solutions. The firm delivers digital workflows on a single enterprise cloud platform. Its product portfolio is focused on providing Information Technology, Employee and Customer workflows.

A resource management representative (RMR) is responsible for two primary areas. The assignment of incidents or cases to the support organization. The workforce scheduling of support teams.

Responsibilities:

Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorization

Work with tools, other dispatchers, team leads, and managers to determine the best person to handle the incident.

Seek to evenly distribute the workload as well as allow for case assignments to meet Service Level Agreements.

Monitor incoming queues and transfer queues for new incidents and incidents that need to be reassigned.

Schedule technical resources on the Company Workforce Management portal.

Work with managers to build team schedules.

Requirements:

  • 1-year of experience working within a customer service environment.
  • A good understanding of the ServiceNow platform is an advantage.
  • Excellent written and verbal communication skills.
  • Demonstrated knowledge of technical systems & environments
  • Ability to multi-task and good organisational skills
  • Works well under pressure

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to cadvani@welovesalt.com for a confidential discussion.

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2302-331472
Salary: AU$40 - AU$46 per hour
Salary per: hour
Job Duration:
Job Start Date: 1/03/2023
Job Location:
Job Industry:
Job Industries: Technology
Job Locations: Sydney
Job Types: Contract

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Service Desk Analyst

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