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Service Desk Analyst
About company:
A well-established renowned software company who engages in the provision of enterprise cloud computing solutions. The firm delivers digital workflows on a single enterprise cloud platform. Its product portfolio is focused on providing Information Technology, Employee and Customer workflows.
A resource management representative (RMR) is responsible for two primary areas. The assignment of incidents or cases to the support organization. The workforce scheduling of support teams.
Responsibilities:
Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorization
Work with tools, other dispatchers, team leads, and managers to determine the best person to handle the incident.
Seek to evenly distribute the workload as well as allow for case assignments to meet Service Level Agreements.
Monitor incoming queues and transfer queues for new incidents and incidents that need to be reassigned.
Schedule technical resources on the Company Workforce Management portal.
Work with managers to build team schedules.
Requirements:
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to cadvani@welovesalt.com for a confidential discussion.
Salt is acting as an Employment Business in relation to this vacancy.
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.