3rd line support – Health – London

London Contract / 3 - 6 months £200 - £400 per day

3rd line Support – Health – London

Day rate: £200 – £400 (inside IR35)

Duration: 3 – 6 months

Start: ASAP

My client is looking for a 3rd line support to provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire estate – including, but not limited to, WAN, LAN, Clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement.

Deliver a first-class service to all users and clients of the IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLA’s.

Areas of responsibilities

  • Responsible, as part of a team, for the resolution of all incidents and requests from end users logged through the Service desk within pre-defined SLA’s
  • Process, log, diagnose and resolve calls from end users using the telephony, hardware and software solutions provided
  • Perform on-site maintenance visits at sites across the estate as part of a scheduled pre-emptive maintenance plan.
  • Provide out of hours support cover to respond to major incidents on a rota basis
  • Test all deployments, replacements and/or repairs undertaken thoroughly and to the approval and sign-off of on-site clients
  • Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with plans and strategies for sites and mobile trailer deployments
  • Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions
  • Help end users to understand how they can help to reduce avoidable IT incidents and outages through their approach to IT equipment
  • Provide technical liaison assistance between Client IT and OEM IT to ensure solutions deliver to client expectations
  • Provide technical liaison between sites, PACS team and local client PACS teams to ensure resolution of all PACS connectivity issues.
  • Responsible for the physical IT preparation of mobile trailers prior to commissioning into service
  • Responsible for the relevant IT decommissioning of mobile trailers prior to long term hires to external customers
  • Provide on-site support to Regional Operations Managers and Key Relationship Managers to ensure smooth deployment of mobile trailers to new sites and/or new contracts
  • Produce and maintain accurate documentation of all site and trailer infrastructure in an agreed shared location to enable simple diagnosis of issues
  • Always Represent the IT department in a professional manner

Core competencies

  • Customer Service
  • Relationship Building
  • Sound Troubleshooting Skills
  • Clear Communication, Written and Verbal
  • Planning & Organising
  • Team Working & Continuous Improvement

Job Information

Job Reference: JO-2109-246609_1631091695
Salary: £200 - £400 per day
Salary per: day
Job Duration: 3 - 6 months
Job Start Date: ASAP
Job Industries: Technology
Job Locations: London
Job Types: Contract

Here are some related jobs


Upload your CV

Upload your CV to our database.

  • Max. file size: 5 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.