Our client, an international software company is looking to hire a Technical Support Performance Analyst to help support a wider team managing and solving issues for platform users and administrators.
This is a 12-month contract perfect for a Technical Support professional who meets all of the criteria below:
Essential Criteria:
Ability to understand and communication complex technical systems to non-experts.
Proven experience diagnosing performance related issues.
Proven ability to troubleshoot the difficult technical issues in time critical situations.
Able to conduct themselves professionally when dealing with complex user issues.
Working knowledge of components in a web applications stack.
Strong experience with SQL/MySQL with an in-depth understanding of how to write queries (ESSENTIAL).
Solid background working with preferably Unix, Linux or other QS.
Demonstrable experience or base-level understanding of programming languages, preferably Javascript/Java.
Excellent written and verbal communications skills.
Ability to read/analyse application and database logs.
Key Responsibilities:
Learning and understanding native cloud platform, technologies and best troubleshooting practices to ensure successful issue resolution.
Assessing and troubleshooting for platform product issues.
Managing consumer expectations that results in high customer satisfaction.
Maintaining technical expertise and utilising it to help customers.
Writing scripts to automate repetitive tasks or to enable faster troubleshooting.
Assist with the training and development of new/junior team members.
Communicate with customers and teams through various methods.
Suggest and implement product functionality improvements.
About You:
Technology enthusiast and industry advocate.
Someone who enjoys working in a customer-facing role.
An individual who enjoys employing technological solutions to complex technical issues.
Collaborative team-player who enjoys operating within a collective unit.
If you meet all of these requirements, are looking for a new contract and would like the chance to further your career, feel free to reach out!