Implementation Manager

My client is an exciting startup providing a first to market tech platform for eCommerce brands. Ever wish you could try something before you had to pay for it – well that is exactly what my client is all about. They have raised over $10M from top-tier VCs and have partnered with top eCommerce retailers both big and small. They are just exploding with growth and opportunity at the moment.

About the role:

They are looking to hire an Implementation Manager who will help accelerate their merchant’s time to value during onboarding and support them into their next phase of growth. You will report to the Director of Merchant Success and partner with team members across multiple departments to provide their merchants with the guidance and resources to successfully launch their product. Their ideal candidate will have a solutions-oriented mindset with the skills to manage complex technical projects.

Your focus will be:

* Serving as a dedicated resource to merchants during the onboarding phase to ensure a successful launch.
* Providing guidance and resources to merchants, to implement and optimize the company’s solutions.
* Leading regular client meetings, presenting solutions and key requirements, explain technical implementation tasks and assign tasks to appropriate stakeholders to meet project deliverables and milestones.
* Test the implementation work-flow alongside the merchant, troubleshoot technical issues and escalate appropriate issues to engineering by writing bug tickets.
* Report regularly on progress of implementation project, highlighting potential issues and project risks and developing mitigation plans.
* Partner with the solutions team during the pre-sales process to help design and create a detailed implementation plan.
* Create merchant-facing resources such as implementation guides and training materials on how to optimize product tools.

Requirements:

* 3+ years of technical project management or implementation experience working with SaaS applications or other software applications.
* Experience with user acceptance testing software and reporting issues.
* Experience with e-commerce platforms including knowledge of storefront implementation.
* Ability to work collaboratively, multi-task, and participate in team-based planning processes.
* Detail-oriented with excellent writing, communication, problem-solving, organizational, and analytical skills.

Nice to have:

* Familiarity with Shopify and/or other eCommerce platforms.
* Web API knowledge and experience with front-end web development (JavaScript, HTML, Liquid, CSS).
* Knowledge of common web development frameworks (e.g. React, Vue).
* Prior experience in pre-sales solutions engineering or solutions consulting roles.

Salt is acting as an Employment Agency in relation to this vacancy.