Client Experience Manager (6-month Contract)

Job Description:

Our Client is a global investment management client, who is hiring a professional to join its Client Experience Management team to provide the first line of operational / business liaison service, & support for its institutional clients.

Responsibilities:

• Own the overall operational client service experience, in partnership with Client Businesses, throughout the client life-cycle
• Provide a bridge between the Client Businesses, and local, regional and global operational teams
• Improve the quality of the client service experience and engage the operational resources of the firm to meet clients’ needs
• Demonstrate risk awareness and focus on delivering an appropriate operational control framework, including management of dashboard, review and validation of monthly metrics, etc.
• Engage the operational resources of the firm to meet clients’ needs and sustain the highest service level standard

Requirements:

• 5 years or relevant working experience
• Experience in managing client portfolios, dealing with clients and associated operational risk matters
• Ability to develop strong collaborative working relationships with key Client Business and operations stakeholders
• Ability to analyse, synthesise and present data in an concise and easy to understand style
• Strong communication skills, strong interpersonal skills and presentation skills in corporate levels
• Prior experience in asset management industry with exposure to a variety of operational and client service functions
• Strong proficiency in both English and Cantonese

Salt is acting as an Employment Business in relation to this vacancy.