Client Experience Manager (6-month Contract)

Hong Kong Contract / 6 Months HK$45000 - HK$55000 per month

Job Description:

Our Client is a global investment management client, who is hiring a professional to join its Client Experience Management team to provide the first line of operational / business liaison service, & support for its institutional clients.


  • Own the overall operational client service experience, in partnership with Client Businesses, throughout the client life-cycle
  • Provide a bridge between the Client Businesses, and local, regional and global operational teams
  • Improve the quality of the client service experience and engage the operational resources of the firm to meet clients’ needs
  • Demonstrate risk awareness and focus on delivering an appropriate operational control framework, including management of dashboard, review and validation of monthly metrics, etc.
  • Engage the operational resources of the firm to meet clients’ needs and sustain the highest service level standard


  • 5 years or relevant working experience
  • Experience in managing client portfolios, dealing with clients and associated operational risk matters
  • Ability to develop strong collaborative working relationships with key Client Business and operations stakeholders
  • Ability to analyse, synthesise and present data in an concise and easy to understand style
  • Strong communication skills, strong interpersonal skills and presentation skills in corporate levels
  • Prior experience in asset management industry with exposure to a variety of operational and client service functions
  • Strong proficiency in both English and Cantonese

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2104-199490
Salary: HK$45000 - HK$55000 per month
Salary per: month
Job Duration: 6 Months
Job Start Date: 10/05/2021
Job Industries: Business Support
Job Locations: Hong Kong
Job Types: Contract
Job Skills: #portfoliomanagement #assetmanagement #institutionalclient

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