Customer Experience Analyst – Insurance

Hong Kong Permanent HK$380000.00 - HK$450000.00 per annum

The client:

Our client is one of the world’s leading digital insurance exchange platform with presence across more than 30+ markets. With the rapid growth and expansion plans with a goal to help improving customer experience and journey through different channels and platforms, they are now looking for an experienced Customer Experience Analyst to join their global team, the role will be based in Hong Kong.

The Benefits:

  • Work from home flexibility
  • Fast track career progression opportunity
  • Exposure working with the global team

The Job:

  • Monitor and evaluate and customer experience journey through different channels and platforms and provide business recommendations.
  • Analyze customer feedback and behaviour using different measurement tools.
  • Work with external research agency and in-house on customer data and satisfaction surveys in order to help strategize business directions and goals.
  • Work closely with the Project Management Operations team on cross selling sales through different platforms and identify key gaps and actionable plans to meet customer’s needs and expectations.

The Person:

  • 3+ years of experience in Customer Experience and Analytics
  • Consulting and project management experience are required, insurance background a plus
  • Experience in digital or business transformation would be an advantage
  • Data oriented and be able to turn raw data into insightful recommendations
  • Experience working with regional or global teams would be an advantage
  • Fluency in written and spoken English

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2108-246123
Salary: HK$380000.00 - HK$450000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 11/10/2021
Job Industries: Marketing
Job Locations: Hong Kong
Job Types: Permanent

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