Customer Experience and Operations Director

Hong Kong Permanent Negotiable

Our client is one of the leading Travel & Tourism groups worldwide. With new business initiatives and development, they are now looking for a leader to manage the Customer Experience and Operations space in Hong Kong.

Benefits:

  • Flexible working culture and WFH options
  • Attractive remuneration package with quarterly performance incentives + year-end bonus
  • Global market exposure

The Job:

  • Understand, evaluate and execute strategies for customer experience development across the full customer journey
  • Analyse internal and external data from customer satisfaction surveys and complaints to draw insightful business recommendations at an operational level
  • Collaborate with key stakeholders across the group to understand current needs and demand from customers
  • Prepare presentations and end to end process workflow overview to translate actionable strategies to the business

The Person:

  • 8+ years of customer experience management, preferably from the hospitality and tourism industry
  • Strong data analytics skills and mindset
  • Strong strategic thinking and be able to translate into actionable recommendations at an operational level
  • Experience working at a group level position is a plus
  • Excellent presentation and communication skills to key stakeholders in the business
  • Fluency in English and Chinese

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2108-246016
Salary: Negotiable
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Marketing
Job Locations: Hong Kong
Job Types: Permanent

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