Our client is one of the leading Travel & Tourism groups worldwide. With new business initiatives and development, they are now looking for a leader to manage the Customer Experience and Operations space in Hong Kong.
Flexible working culture and WFH options
Attractive remuneration package with quarterly performance incentives + year-end bonus
Global market exposure
Understand, evaluate and execute strategies for customer experience development across the full customer journey
Analyse internal and external data from customer satisfaction surveys and complaints to draw insightful business recommendations at an operational level
Collaborate with key stakeholders across the group to understand current needs and demand from customers
Prepare presentations and end to end process workflow overview to translate actionable strategies to the business
8+ years of customer experience management, preferably from the hospitality and tourism industry
Strong data analytics skills and mindset
Strong strategic thinking and be able to translate into actionable recommendations at an operational level
Experience working at a group level position is a plus
Excellent presentation and communication skills to key stakeholders in the business
Fluency in English and Chinese
Salt is acting as an Employment Agency in relation to this vacancy.