Customer Success Manager – Osaka

Our client is the World’s Leading Cybersecurity Company. To cope with their business expansion, they are now seeking for < Customer Success Manager > to join their Fast-Growing Company in Osaka.

Job Description:

• Manage a portfolio of existing customers, ensuring that each client is gaining maximum utility from their deployment.
• Manage client escalations to resolution, leveraging cross-functional teams within the business, work closely with commercial directors, account executives, subject matter experts, technical account managers and cyber threat analysts who will support you in performing your role.
• Excellent organisational and project management skills, working with high valued customers in a pressurised environment.
• Constantly conduct health checks to drive satisfaction and retention.
• Present, discuss and demonstrate cyber threat defense solutions to CISOs and information security experts as required.
• You will also need to be prepared to travel, at short notice, to visit clients as directed by senior management.

Job Requirement:

• Bachelor’s Degree or above from a leading University
• Minimum 2 years’ experience in customer success, technical account management, client service or consulting
• Ability to manage in complex and crisis situations in a confident and calm manner
• Able to effectively communicate with senior business professionals across every industry vertical
• Familiarity with enterprise networking technology
• Strong time management skills, self-motivation and goal-orientated at all times
• Any candidates with European language skills will be an advantage

Interested parties kindly apply via “Apply Now” for a confidential discussion.

Please note that only short-listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

Salt is acting as an Employment Agency in relation to this vacancy.

Salt is acting as an Employment Agency in relation to this vacancy.