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Contract role – App Support Manager – 3-6 months (outside IR35)
The opportunity
My client is looking for an experienced Application support manager with a strong work ethic and problem-solving mindset to work on numerous assignments for their clients.
About the client
My client are a market leading product provider of data technology for FS clients. My client’s product provides more detailed insight into the counter-party risk profile.
You will be working within a small, highly-effective team. Candidates who are comfortable communicators, confident leaders and highly driven to produce high quality work are encouraged to apply.
The role:
You will work with both the senior business stakeholders as well as the senior software development team in delivering their ‘world class software product support’.
You will have:
– Excellent Stakeholder management skills
– The ability to implement efficient software development processes
– Proven history of managing teams, assigning work in order to meet tight deadlines
– Ability to communicate issues/blockers and work towards providing solutions
– Manging priority support tickets (JIRA)
– An understanding of back end technologies
– excellent communication and analytical skills will help you identify issues from system users and accurately relay them to the next level of support.
– experience assisting in building a world class support experience to their clients.
– experience working to tight deadlines in a ‘start-up’ culture will be helpful.
– Must be able to work well under pressure
– A can do attitude
– experience working to tight deadlines in a ‘start-up’ culture will be helpful.
Responsibilities:
· Managing stakeholders
· Assist in building a support team focused on delivering a good experience for our clients
· Help identify and promote good practices/procedures amongst the team
· Identify and feedback product enhancements that improve overall customer experience
Contract role – App Support Manager – 3-6 months (outside IR35)
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