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Role: Digital & Customer Manager
Client: Mid sized consulting firm
Location: London (Hybrid working)
Salary: GBP 75,000 to 93,000 +
Note: Must have previous consulting experience
We are looking for people who are passionate about delivering standout customer experiences within a Digital Transformation environment. Ideally, we want ambitious ‘T’ shape people who have worked across multiple roles within a digital transformation environment. This could include (but is not limited to) a mix of Product Owner, Business Analyst and Scrum Master skillsets, for example. You’ll have the opportunity to help our clients shape and deliver change aligned to your skills, experience and the work that interests you most.
The profile of the work you do might include some or many of these disciplines:
Strategy and Business Architecture
Define a compelling vision and strategy enabled by Digital Transformation
Definition of key transformational outcomes for clients, e.g. OKRs, value streams
Business Analysis & Product Ownership
User stories development and refinement
Burndown and burn up charts
Agile Methods / Project Management
Risk and Issue Management
Issue triage and resolution
Product demonstrations / training
Test management / defect triage
In addition, successful candidates will also have the opportunity to help shape and contribute to the growth of our business, including:
Developing our market facing points of view on Digital e.g. our Twelve Shifts of Digital
Identifying new opportunities for training and accreditation
Forging links with software delivery partners
Collaborating with our other disciplines such as data, automation, organisational agility and technology transformation
Highly motivated, experienced Digital Delivery Specialists at Manager, and Senior Consultant level who have a deep understanding of how Digital can underpin a client’s business transformation agenda.
5+ years relevant project experience
You will bring a diverse mix of Digital implementation expertise and a working knowledge of Product Owner, Scrum Master, Project Manager and Business Analyst roles
Comfortable managing and mentoring junior members of the team.
Relevant Agile certifications are helpful, such as CSM, CSPO or SAFe are desirable